LEGAL
Privacy Policy
Effective date · May 23, 2026
1. Introduction
This Privacy Policy explains how we ("we", "us", "our") collect, use, disclose, and safeguard information about you when you visit our website, sign up for our beta program, or interact with our products and services. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us — such as your name, work email, company, role, and any details you share when applying for the beta or contacting support. We also automatically collect limited technical information (IP address, device type, browser, pages visited, referrer) through cookies and similar technologies to operate and improve the service.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; to evaluate and manage beta program applications; to communicate with you about product updates, security alerts, and support requests; to personalize your experience; to ensure the safety and integrity of our platform; and to comply with legal obligations.
4. Sharing and Disclosure
We do not sell your personal information. We share information only with trusted service providers who help us operate the service (such as hosting, analytics, and email delivery), with your consent, or when required by law, legal process, or to protect the rights, property, and safety of our users or the public.
5. Data Retention
We retain your information only for as long as is necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, port, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at privacy@support.com. You can also unsubscribe from marketing emails at any time using the link in our messages.
7. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and regular reviews. No method of transmission or storage is 100% secure, but we work hard to protect your data and notify you promptly of any incident that may affect it.
8. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, measure performance, and analyze how the service is used. You can control cookies through your browser settings. Blocking certain cookies may affect functionality.
9. International Transfers
Your information may be processed in countries other than the one where you live. When we transfer information across borders, we use appropriate safeguards — such as Standard Contractual Clauses — to protect it in line with applicable law.
10. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice in the product before the changes take effect. Continued use of the services after the update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@support.com. We will respond within 30 days.